Trade Operations

Delivery & Returns Protocol

Clear guidelines for commercial trade order handling, inspection, and claims. Ensuring transparent and responsible distribution.

Commercial Terms

Inspection & Claims

All trade shipments are subject to inspection upon receipt. Any discrepancies, damages, or shortages must be reported within 24 hours of delivery. This allows for prompt investigation and resolution, maintaining the integrity of our commercial trade channels. Failure to report within this timeframe may affect your claim eligibility.

Authorized returns for damaged or incorrect stock require a formal return merchandise authorization (RMA) from Kamo Wholesale. Products must be returned in their original packaging, unused, and in a resellable condition unless otherwise agreed. We do not accept returns for buyer's remorse or over-ordering.